Frequently Asked Questions

Who Can Benefit From Care Calls?

People who:

  • are Older
  • live on their own
  • have chronic health conditions
  • have a disability or special need
  • who need post or pre-hospital transition care
  • are working on their own
  • need short term respite from their role as carers
  • are support organizations which provide in home care
  • University students living away from home for the first time

Care Calls was initially designed with seniors in mind, but we quickly discovered that people of all ages have a need for our service. Among those who find our service useful are: seniors, disabled individuals, people with chronic health issues, older adults living alone with pets, people grieving the recent loss of a partner or companion. Carers who visit patients, retirement home residents, family members who want to go on vacation and need a backup plan.

What happens if a client doesn’t answer the phone?

If a client doesn’t answer the phone, we will attempt to call them back two more times, a 15 minute delay between calls. If there is no response on the third attempt,  CareCallingNow will call the major alternate number, usually a neighbor or someone who lives nearby who can call by to make sure you are OK.  Should you have a second alternate number, away someone who lives nearby. CareCallingNow call them as well.
Should there be no answers / acknowledgements  from the previous series of calls the CareCallingNow simply call the customer or text (SMS) message. CareCallingNow also sends an email the designated contact informing them that we were unable to reach the client. That person is then responsible for making sure the loved one is OK.

No one at the alternate number answers

Should there be no answers / acknowledgements  from the previous series of calls the CareCallingNow service the customer has the option of a call or be left sent text (SMS) message.

CareCallingNow also sends an email the designated contact informing them that we were unable to reach the client.
That person is then responsible for making sure the loved one is OK.

Where are you located & can you call anywhere?

Care Calling Now is located in Florida. Our service is available internationally.  We can call anywhere!

What If You Detect A Problem During The Call?

If the client complains that they not feeling well, we will advise they seek proper medical attention. We will also inform the designated contact. For example: “Mom is complaining of a minor stomach ache today.” In the event of an emergency while we are on a call, we will instruct the client to hang up and immediately dial 911

Can you email a family member with regular updates?

Sure. Upon request, we can provide daily or weekly status email status updates to a family member or designated contact after calling the client. Otherwise, we will only email/call if there is a problem or concern

Can I have multiple contacts on file?

Absolutely! We actually recommend having at least two contacts on file. A contact can be a family member, friend, neighbor or care manager. If a client doesn’t have any of those, we recommend leaving the number to your building manager and/or local police department.

We do recommend that one of the contacts be local, if possible

Where are you located & can you call anywhere?

Care Calling Now is located in Nevada. Our service is available internationally.  We can call anywhere!

Billing FAQ

Can I Upgrade or Downgrade My Plan?

Yes, you can upgrade at any time after signing up. When you log in as a "personal" subscriber, you will see a notice regarding your current package and instructions on how to upgrade.

What Is Your Refund policy?

We offer no-questions-asked refunds to all clients within 30 days of your purchase. If you are not satisfied with our service, then simply send us an email and we will refund your purchase right away. Our goal has always been to create a happy, thriving community. If you are not thrilled with the service or are not enjoying the experience, then we have no interest in forcing you to stay an unhappy member of our community

Why Should I Choose Care Calling Now?

The answer is simple – reliability, customization, and care. Though some localities offer a volunteer based service, they only provide a very basic, genral welfare check, without any of the advanced customization options we offer. They also tend to be inconsistent and unreliable.

Many of our clients who have used volunteer based services in the past have described experiencing days of missed calls, calls occurring at random and inconvenient hours, and uncaring callers. Care Calling Now ensures your calls will be made every day (depending on your plan), at a time that is convenient to you. We also provide a level of service unmatched by any other similar service – free or paid. And when it comes to care, you would be hard-pressed to find another company that cares as much as we do about our clients.

We really do go the extra mile for every client and family we serve. And we do this for less than the price of a daily cup of coffee.

Can’t see the answer to your question?  Feel free to drop us a line below and we’d be glad to let you know!

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